Begin Group Ltd.
Terms and Conditions

Effective date: 20 April 2026

Begin Group Ltd

Terms and Conditions

Effective date: 20 April 2026

These Terms and Conditions (the “Terms”) form a legally binding agreement between you (the “Client”, “you”, “your”) and Begin Group Ltd (the “Company”, “we”, “us”, “our”) in relation to the services we provide. By subscribing to, using, or paying for any of our services, you confirm that you have read, understood, and agree to these Terms.

1. About us

Begin Group Ltd is a company registered in England and Wales under company number 15471440. Our registered office is at Fairstead, Borers Arms Road, Copthorne, Crawley, England, RH10 3LJ.

You can contact us at info@begin.co.uk or on 07867 525489.

Our website is begin.co.uk and our client platform is available at app.begin.co.uk.

2. Definitions

  • "Services" means the web design, hosting, maintenance, platform access, integrations, and support services we provide under your chosen subscription package.

  • "Subscription" means the monthly recurring service package you have signed up for, including Launch, Grow, Scale, Elite, or any other package we offer from time to time.

  • "Platform" means our web-based client application available at app.begin.co.uk.

  • "Client Content" means any content, data, materials, logos, photographs, text, or other information you provide to us or upload through the Platform.

  • "Fees" means the monthly subscription charges payable by you as set out in your order or signed agreement.

3. Services

We provide managed digital services on a subscription basis. Your chosen package will determine the specific level of service you receive. The four main packages are:

  • Launch: entry-level managed website package.

  • Grow: mid-tier managed website package with additional features.

  • Scale: higher-tier managed website package with expanded features and support.

  • Elite: our most comprehensive package, including advanced features and priority support.

All website packages are fully managed by us. You are not expected to manage or maintain the website yourself. Where your package includes managed systems, you will also receive unlimited user access for your staff members on the Platform.

Services within your agreed package tier are included in your monthly Fees. Material new development, additional features outside your package, or bespoke work requested after your package has been agreed will be subject to a separate quotation and may incur additional charges.

4. Subscription and commencement

Your Subscription begins on the date we confirm your order and/or issue your first invoice. Your Subscription is a rolling monthly agreement with no minimum term, subject to the termination provisions in clause 9.

We may offer reduced-cost or alternative service tiers (including unmanaged hosting options) at our sole discretion. These options are not publicly advertised and may be offered as part of a retention discussion. Availability and pricing of such options are determined on a case-by-case basis.

5. Fees, payment, and VAT

Fees are charged monthly in advance. The specific amount payable is set out in your order or signed agreement.

Begin Group Ltd is not currently VAT registered. Amounts charged include a notional VAT element in preparation for future VAT registration. Once we become VAT registered, VAT will be charged at the prevailing rate and itemised on your invoices. These Terms will be updated accordingly when this change takes effect.

Payment is taken by the method agreed at sign-up, typically card or direct debit.

Failed or late payments

If a payment fails or is not received on the due date, the outstanding amount will be treated as a debt owed to us and added to your next invoice. We will contact you to resolve the issue.

If payment remains outstanding for more than 7 days after the original due date, we reserve the right to suspend your Services until payment is received. If payment remains outstanding for more than 30 days, we may terminate your Subscription in accordance with clause 9 and pursue recovery of the debt, including interest under the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to change our Fees on 30 days’ written notice.

6. Refunds

Fees paid are non-refundable. Refunds will only be considered in exceptional or unforeseen circumstances at our sole discretion. Any refund request should be made in writing to info@begin.co.uk.

7. Client obligations

You agree to:

  • Provide accurate, complete, and current information when signing up and throughout your Subscription.

  • Provide any Client Content, branding, or materials we reasonably require in order to deliver the Services.

  • Use the Platform and Services only for lawful purposes and in accordance with these Terms.

  • Not use the Services to transmit, store, or process any unlawful, offensive, infringing, or harmful content.

  • Keep your account credentials confidential and notify us immediately of any unauthorised access.

  • Pay all Fees on time.

8. Intellectual property

All website design, code, copy, graphics, and other materials created by us for you remain the intellectual property of Begin Group Ltd for the duration of your Subscription and thereafter unless expressly transferred in writing.

During your Subscription, we grant you a non-exclusive, non-transferable licence to use the website and associated materials we have created for you, solely for the purpose of operating your business.

You retain ownership of all Client Content you provide to us, including your logos, photographs, trademarks, your own text, and your customer data. You grant us a licence to use such Client Content solely for the purpose of providing the Services to you.

If your Subscription ends, the licence granted to you in respect of materials we have created terminates (subject to the exit process in clause 9). Any transfer of full ownership of website design, code, or copy to you requires a separate written agreement and may be subject to additional fees.

9. Termination and cancellation

Notice period

Either party may terminate the Subscription by giving 30 days’ written notice. This notice period applies to both you and us.

How to cancel

To cancel your Subscription, you must contact us by phone on 07867 525489 or by email to info@begin.co.uk. This allows us to speak with you, understand your reasons for cancelling, and discuss any available alternatives such as a reduced unmanaged hosting option that may be suitable for your needs.

Cancellation is not effective until we have acknowledged it in writing. Your 30-day notice period runs from the date of our written acknowledgement.

What happens on termination

On termination:

  • Fees remain payable during the 30-day notice period.

  • Any outstanding debt becomes immediately due and payable.

  • We will keep your website live and the Platform accessible during the notice period and during any dispute resolution process.

  • We will provide you with an export of the data we hold for you in CSV format where reasonably possible. Any other data export requirements will be agreed between us, and additional work may be chargeable.

  • Unless you agree to continue with a hosting-only arrangement (offered at our discretion), your website will be taken offline at the end of the notice period.

  • If you do not engage with the exit process, fail to collect your data, or fail to pay outstanding amounts, we will retain your website and Platform data for a period of 60 days after termination, after which it may be permanently deleted.

Termination by us for breach

We may terminate your Subscription immediately, without notice, if you materially breach these Terms, fail to pay Fees for more than 30 days, use the Services unlawfully, or act in a way that damages our reputation or infrastructure.

10. Suspension of Services

We may suspend your Services without liability where:

  • Payments are overdue.

  • We reasonably believe the Services are being used unlawfully or in breach of these Terms.

  • We are required to do so by law or by a competent authority.

  • We need to carry out essential maintenance or security work (we will give reasonable notice where possible).

11. Service availability and support

We aim to keep the Platform and your website available at all times. However, we do not guarantee uninterrupted service. Downtime may occur due to maintenance, third-party providers, or events outside our reasonable control.

Support requests are answered within 24 hours of a support ticket being raised. We also offer on-call telephone support. If your call is not answered, we will return it as soon as reasonably possible.

12. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

Subject to the above, our total liability to you under or in connection with these Terms (whether in contract, tort, breach of statutory duty, or otherwise) shall not exceed the total Fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

We shall not be liable for:

  • Loss of profits, loss of business, loss of revenue, loss of anticipated savings, or loss of goodwill.

  • Loss or corruption of data, except where caused by our negligence.

  • Any indirect, special, or consequential loss.

  • Any loss arising from your failure to comply with your obligations under these Terms.

13. Events outside our control

We shall not be liable for any failure or delay in performing our obligations where caused by events outside our reasonable control, including (without limitation) internet outages, cyberattacks, acts of government, natural disasters, industrial action, or failure of third-party service providers. We will take reasonable steps to resume the Services as soon as possible.

14. Data protection

We take your privacy and the privacy of any personal data you upload to the Platform seriously. Our Privacy Policy explains how we collect, use, and protect personal data. Both parties shall comply with their respective obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

15. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with these Terms and not to disclose it to any third party except as required by law or as necessary to perform the Services.

16. Changes to these Terms

We may update these Terms from time to time. We will notify you of any material changes by email or through the Platform. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. General

  • These Terms constitute the entire agreement between you and us regarding the Services and supersede any prior agreements or understandings.

  • If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

  • No failure or delay by us in enforcing any provision of these Terms will be deemed a waiver.

  • You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

  • These Terms do not create any partnership, agency, or employment relationship between us.

  • No third party has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

18. Complaints

If you have a complaint about our Services, please contact us directly at info@begin.co.uk or on 07867 525489. Complaints are handled personally and we aim to resolve any issues quickly and fairly.

19. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

Schedule 1

Data Processing Agreement

Required under Article 28, UK GDPR

This Schedule forms part of the Terms and Conditions between Begin Group Ltd (“Processor”, “we”) and the Client (“Controller”, “you”). It governs the processing of personal data we carry out on your behalf when providing the Services. Where there is any conflict between this Schedule and the main Terms, this Schedule takes precedence in respect of data processing matters.

A1. Roles

For the purpose of the UK GDPR, you are the Controller and we are the Processor in respect of any personal data of your end customers, staff, or other individuals that you collect, upload, or store through our Platform.

You remain solely responsible for deciding what personal data is collected, for what purposes, and for the lawful basis on which it is processed. We only process such personal data on your documented instructions.

A2. Subject matter, duration, nature, and purpose

  • Subject matter: processing personal data submitted to or stored on our Platform by you or on your behalf.

  • Duration: for the duration of your Subscription and for any period of data retention set out in the main Terms.

  • Nature and purpose: hosting, storage, transmission, retrieval, backup, and related processing necessary to deliver the Services, including CRM, messaging, automations, and website functionality.

  • Types of personal data: typically names, email addresses, phone numbers, postal addresses, booking or enquiry details, communications, and other information you choose to collect.

  • Categories of data subjects: your end customers, prospects, and any staff, contractors, or other individuals whose data you process through the Platform.

A3. Our obligations as Processor

We shall:

  • Process personal data only on your documented instructions, including the instructions set out in these Terms.

  • Ensure that persons authorised to process personal data are under an appropriate duty of confidentiality.

  • Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, taking into account the state of the art and the nature of the data.

  • Assist you, taking into account the nature of the processing, in responding to requests from data subjects exercising their rights under the UK GDPR.

  • Assist you in complying with your obligations under Articles 32 to 36 of the UK GDPR (security, breach notification, impact assessments, and prior consultation).

  • Notify you without undue delay after becoming aware of a personal data breach affecting your data.

  • At your choice, delete or return all personal data to you at the end of the Services, subject to the retention and exit processes set out in the main Terms.

  • Make available to you all information necessary to demonstrate compliance with our obligations under Article 28 of the UK GDPR and allow for and contribute to audits, subject to reasonable notice and confidentiality.

A4. Sub-processors

You give us general authorisation to engage sub-processors to assist with the provision of the Services, including our platform provider, hosting providers, email and messaging providers, payment processors, and analytics providers.

A list of our current sub-processors is available on request by emailing info@begin.co.uk. We will inform you of any intended changes to our sub-processors and give you the opportunity to object on reasonable data protection grounds.

We ensure that each sub-processor is bound by data protection obligations no less onerous than those set out in this Schedule.

A5. International transfers

Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with the UK GDPR, including the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or reliance on an adequacy decision by the UK government.

A6. Your obligations as Controller

You warrant that:

  • You have a valid lawful basis under Article 6 of the UK GDPR for all processing of personal data you carry out through the Platform.

  • You have provided all required privacy information to the data subjects concerned, typically through a privacy policy on your website.

  • You have obtained any necessary consents, including for marketing communications and for non-essential cookies on your website.

  • Your instructions to us comply with applicable data protection laws.

  • You will not upload any special category personal data or data relating to criminal convictions or offences unless you have confirmed an appropriate lawful basis and additional condition for processing, and notified us in writing.

A7. Data breach notification

If we become aware of a personal data breach affecting your data, we will notify you without undue delay and in any event within 72 hours. We will provide information reasonably needed to enable you to meet your own notification obligations to the ICO and affected data subjects.

A8. Liability

The liability provisions in the main Terms apply to this Schedule. Nothing in this Schedule excludes or limits any liability that cannot be excluded or limited under the UK GDPR or the Data Protection Act 2018.

Begin Group Ltd — Company number 15471440

Registered in England and Wales

info@begin.co.uk | 07867 525489 | begin.co.uk